Support
Email [email protected]. A person answers within one business day.
When you write, include
- Your
.myshopify.comdomain - An order number the problem happens with
- What you saw, and what you expected instead
Please do not paste a customer's full personal details into an email. The order number is enough for us to reproduce anything.
Common questions
A shopper says the lookup cannot find their order
The email must match the one on the order exactly. If the shopper checked out as a guest with a different address than the one they are typing now, the lookup will not match — by design. Ask them for the email on their order confirmation.
Shoppers cannot find the lookup page
The lookup page lives at /apps/track on your own store domain — it is served through the app proxy, so it is already there the moment the app is installed. What shoppers need is a way to reach it. Open the app and press Link to the lookup page from your store menu, or add /apps/track to a menu yourself under Online Store › Navigation. The app never edits your theme.
Which permissions does the app ask for?
Two at install: read_orders, to answer a lookup, and write_files, to put the background image you choose into your own Content › Files library. Adding the menu link for you needs two more, and those are asked for only at the moment you press that button. See the privacy policy.
What happens to my data if I uninstall?
The stored tokens are voided the moment you uninstall, so the app can no longer reach your shop. Everything else is erased when Shopify sends the erasure request 48 hours later. Email us if you want it gone sooner.
Please report it at storefleet.io.vn/security rather than through general support.